KEY RESPONSIBILITIES Install, service or upgrade equipment onsite at customer locations.Configure hardware and embedded software components after installation.Perform advanced configuration and servicing of hardware and software business applications.Facilitate installations of production equipment with project management teams.Diagnose general and advanced technical issues, troubleshoot problems and identify solutions to ensure the effective functioning of equipment and controls.Carry out expert-level troubleshooting on large equipment.Test equipment to troubleshoot the issues.Perform routine maintenance on technology equipment.Provide remote support alongside onsite attendance.Keep clients apprised of progress during maintenance or a down-system situation.Escalate issues in a timely manner.Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.Provide training and guidance to customers on the proper operation and maintenance of products, including teaching customers how to use the equipment properly.Mentor and guide other junior technicians.Ensure continuous improvement by sharing knowledge.Maintain all tools and equipment used during service calls.Manage the stock of replacement parts and equipment.Travel to customer sites frequently, up to 100%, holding a valid driver's licence with a clean driving record.Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.Depending on Geography, contributes to customer satisfaction and business growth by identifying customer needs, recommending and selling appropriate consumables, accessories and equipment upgrades, and communicating commercial opportunities to sales teams.   
