Manually process purchase orders in an ERP system Gather shipment details and update customers as required. Respond to general customer inquiries; escalate to appropriate team members when necessary.Process Return/Refund requests in an ERP and Logistics system (UPS/FedEx)Execute appropriate solutions, alternatives, and follow up to ensure resolution on issues.Creating visibility, and transparent communication internally and to customers with CRM (Salesforce). Communicate regularly with the Customer Service Manager to provide updates on workload, scheduling, and any pertinent data which may affect regular business. Help define, build, and maintain workflows within the platform to improve, operationalize and streamline relevant processes across different teams. 
