Report to the Resorts General Manager, you will consider yourself a confident and absolute 'all round' resort leader, as this varied role will see you, build and maintain successful relationships and a positive culture amongst the team to enhance guests and key stakeholders relationships.  You will provide a versatile approach in leadership and support and in all areas of park operations, from Food and Beverage and Events, to Housekeeping and daily operational leadership. What You’ll doOversee the smooth running of park day to day operationsProvide a versatile and hands-on approach in supporting your department heads to ensuring quality standards, effective communication and consistency across all areas of the resorts operationEnsure an amazing guest experience and continue to drive the customer journeyMaintain appropriate levels of employees in all areas of Park operations and ensure the Resort is structured effectively in order to exceed guest serviceFocus on enhancing employee culture and retentionOversee and ensure a seamless operation in the Food and Beverage and conference/events spaceSupport the General Manager to monitor and manage key business performance indicatorsMonitoring and maintaining a high standard of safety of all guests, visitors and employeesProven ability to manage and develop staff of all levelsWhat you’ll bring You will be able to demonstrate experience in leading or overseeing teams and driving a positive team and guest focused cultureYou will have previous experience as an Operations Manager, Hotel/Resort or Assistant Park Manager, or Head of Department in a large propertyAn ability to understand employment awardsYou will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest serviceYou walk the talk and can communicate to team members, guests and stakeholders of all levels.Previous experience in food and beverage, or events based related management is an absolute bonusWhat’s in it for you? At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! Progressive leave and well-being benefits to help you balance all of life's priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements Discounts on all NRMA insurance products including car, home & travel Grow or progress your career and move around the country or across the NRMA Group's business with us. Know you belong At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We will be actively recruiting for this position immediately, so do not hesitate.  We cannot wait to hear from you! As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 
