This position is key to resolving operational costs that directly affect the bottom line, including retailer chargebacks, shipping fulfillment fines, compliance infractions, and return-related issues. There is great opportunity for growth, recognition, and visibility in this role. The exciting challenges of this role include: navigating retailer compliance requirements, fulfillment and shipping processes, retailer portals and Cricut systems, in a fast-paced environment. The position is within the Operations team and will report to the Manager of Claims & Returns Operations. Frequently collaborating with Logistics, Order Management, Sales, Accounting, and external service partners. We are friendly and fun, while also taking our work seriously. We are driven to succeed and welcome someone with the same goals & energy. The Retail Fines, Claims, & Returns Analyst will review retailer chargebacks, shipping fulfillment fines, compliance infractions, claims, and retailer return RMAs and will: Thoroughly analyze fines, infractions, and chargebacks from major retailers (Amazon, Walmart, Target, Michaels, etc.) to identify trends, root causes, dispute opportunities, and help create preventative measures. Own the dispute process for retailer chargebacks, fines, and compliance infractions, including gathering documentation, submitting dispute evidence, tracking status, and following through to resolution. Review retailer compliance vendor guides, shipping requirements, routing rules, and fulfillment expectations to understand retailer requirements and support compliance. Collaborate with Operations, Fulfillment, Logistics, Claims, Returns, Sales, and other internal teams to collect shipment details, proof of compliance, carrier information, RMA details, and other information needed for resolution. Maintain a comprehensive record of chargebacks, fines, infractions, disputes, and RMA cases, including documentation, communications, status, and outcomes. Manage retailer RMA activity for the business, including review, tracking, follow-up, and coordination through completion. Provide accurate reporting on dispute outcomes, recovery opportunities, RMA volume, aging, and recurring process gaps; provide actionable insight to management. Review mismatching reports and retailer claims files for categorization, data accuracy, and next steps. Assess chargeback, dispute, compliance, and RMA processes to improve accuracy, efficiency, visibility, and prevention; communicate risks and recommend corrective actions with cross-functional partners. Learn & develop practical proficiency with approved AI tools and apply them responsibly to improve analysis, reporting, documentation, communication, and process improvement. Other duties, as assigned. 
