About the RoleWorking closely with the Franchise Owners, you will be responsible for the strategic development, operational management, and quality assurance of our Live-in Care service.You will lead client acquisition, oversee care planning and compliance, recruit and support high-quality Live-in Care Professionals, and ensure the service maintains the highest standards of care and regulatory compliance.This is a varied and rewarding role that combines leadership, business development, client relationship management, quality assurance, and team management.Key ResponsibilitiesBusiness Development & GrowthDevelop and grow Home Instead's Live-in Care service across North Devon.Increase awareness of Home Instead's services within the local community.Build and maintain relationships with healthcare professionals, community organisations, and other key stakeholders.Manage the client journey from initial enquiry through to consultation and conversion.Care Quality & CompliancePromote and maintain the highest standards of person-centred care.Conduct client consultations, care planning, and risk assessments.Ensure compliance with CQC regulations and all relevant legislation.Carry out quality assurance reviews and service evaluations.Investigate complaints and incidents, implementing improvements where required.Leadership & Team ManagementLead, inspire, and support the Live-in Care team.Recruit, onboard, and retain exceptional Live-in Care Professionals.Ensure safe staffing levels and effective workload management.Support disciplinary and employee relations processes in line with company policies.Operational ManagementMaintain accurate records and ensure data integrity across all systems.Work collaboratively with Registered Managers to ensure effective service delivery.Participate in the on-call rota and provide emergency support when required.
