The People & Culture Manager is responsible for leading all People & Culture functions within the hotel, ensuring compliance with company policies and local labour regulations while fostering a positive Heartist experience. This role oversees recruitment, talent development, employee engagement, performance management, payroll administration, industrial relations, and organizational culture to support the hotel's operational and business objectives. Key Responsibilities1. Recruitment & Talent AcquisitionDevelop and execute recruitment strategies to attract qualified talent.Manage the full recruitment cycle, including sourcing, interviewing, selection, onboarding, and orientation.Maintain talent pipelines for critical positions.Ensure all recruitment activities comply with company standards and employment regulations.2. Learning & DevelopmentDevelop the annual training plan and training calendar.Coordinate onboarding and orientation programs for new Heartists.Identify training needs through performance reviews and operational requirements.Monitor mandatory training completion and learning compliance.Promote continuous learning and career development.3. Performance ManagementCoordinate the annual performance review process.Support department heads in setting goals and evaluating employee performance.Monitor completion of performance appraisals and development plans.Provide coaching and guidance to managers on performance improvement.4. Employee Engagement & CultureLead employee engagement initiatives and recognition programs.Organize employee activities, celebrations, wellness, and CSR programs.Conduct employee surveys and develop action plans based on feedback.Foster an inclusive, respectful, and high-performing workplace culture.5. Employee Relations & Industrial RelationsHandle employee grievances and disciplinary cases fairly and professionally.Ensure compliance with labor laws, company policies, and employment contracts.Maintain positive relationships with employees, government agencies, and external stakeholders.Support dispute resolution and conflict management.6. Compensation & BenefitsOversee payroll preparation and ensure timely salary processing.Administer employee benefits, insurance, leave, and attendance.Maintain accurate employee records and HRIS data.Support salary benchmarking and compensation reviews.7. Compliance & AdministrationEnsure compliance with labor legislation and company standards.Maintain personnel files and confidential employee documentation.Prepare HR reports, manpower analysis, and monthly P&C reports.Manage employee contracts, probation reviews, confirmations, and separations.8. Talent Management & Succession PlanningIdentify high-potential employees and future leaders.Coordinate succession planning and career development initiatives.Support talent review discussions with department leaders.Monitor internal promotions and career progression.9. Health, Safety & WellbeingPromote workplace health, safety, and employee wellbeing initiatives.Ensure compliance with occupational health and safety requirements.Support emergency response planning and employee awareness programs.10. Budget & Strategic PlanningPrepare and manage the annual People & Culture budget.Monitor departmental expenses.Contribute to the hotel's strategic planning and organizational development initiatives.Recommend improvements to HR policies and processes.
