Serve as the first point of contact for individuals entering the SC Works Center in Spartanburg coming into contact with an average of 900 people monthlyPerform an intake assessment with each individual by asking open ended questions to determine the primary purpose for visiting the centerMaintain accurate records of each client visit using the VOS Greeter system to capture center traffic dataDesign and update community information boards on upcoming job events, services available throughout the SC Works ecosystem, and relevant information from partner agenciesPrepare referrals to partner agencies, such as Adult Education and Vocational Rehabilitation, for additional services tailored to individual needsInform individuals about all the opportunities available through the WIOA Program including supportive services, eligible training fields, and on-the-job training positionsFollow-up with individuals that have visited any of the SC Works Greater Upstate Centers each quarter and compile feedback from their visits for the Operations ManagerRegister individuals to take the WIN Assessment Test in both the WIN System and local calendarDevelop monthly in-house newsletter to communicate valuable information to staffCollect completed customer surveys from clients and transfer the data to the appropriate systemOffer feedback to the Operations Manager on process improvements for customer intake flowOther duties as assigned
