Summary:A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting,hiring, onboarding, training, management development, managing budgets and ensuring Managersand Crew are delivering great guest service and executing applicable Brand standards andprocedures in the restaurants.Responsibilities IncludeTeam Environment Responsible for general Human Resource functions such as, but not limited to recruiting, hiring,conducting performance reviews, developing performance improvement plans, and professionaldevelopment Ensure appropriate training tools are utilizedOperational Excellence Create and maintain a people first culture in the restaurant Monitor, follow up and report training progress Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitationsguidelines; comply with all applicable laws Ensure Brand standards, recipes and systems are executed Prepare, complete and follow up on action plans for remodels and new restaurant openings Lead team meetings to communicate relevant operations information, e.g. seasonal productsProfitability Identify and support systems to control costs and maintain budgets Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brandstandards, sales, marketing, and labor and food costs Support sales goals by developing action plans for seasonal forecasting Ensure tools and systems are in place to roll out new products, systems and processesCompany IntroductionFounded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
