Uphold the highest standards of ethics and confidentiality.Recommend products and services only after thorough, impartial assessment; ensure transparency in any benefits received.Warmly welcome and bid farewell to all guests and visitors.Take ownership of all tasks, priorities, and issues during your shift.Lead and coordinate Commissionaires, Porters, Valets, and Bell Captains on shift.Provide accurate, helpful information to guests, always offering to find answers when needed.Manage guest messages, parcels, and deliveries promptly and accurately.Stay informed on daily activities, VIPs, special events, and hotel operations.Safely manage and return the hotel master key when used.Oversee the Concierge desk and provide seamless service in the absence of the Head Concierge.Represent the hotel professionally at all times, including at events.Collaborate closely with Reception, Guest Relations, Reservations, and service teams to ensure smooth guest experiences.Assist guests with city info, theatres, tours, dining, transportation, and current events.Promote and sell hotel services, including dining, tours, and transportation.Build strong relationships with external partners (e.g., taxis, car hires, restaurants).Maintain comprehensive knowledge of Sydney to provide expert guidance to guests.Manage petty cash, stamp float, and concierge keys responsibly.Recognize and greet regular and media guests by name, delivering service that exceeds expectations.
