This role will have responsibility for leading the team that makes every customer in ANZ committed to ServiceNow and have the ability to marshal all customer resources to address any customer satisfaction, adoption, expert services, or renewal challenges within their Area, resulting in clear accountability, consistent service and one face to the customer.This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners all of which are critical to the company’s short and long-term success.What You Get to Do in This Role:Owns the overall success, renewal and growth for all customers in the Area and drive the adoption of the ServiceNow platform, especially on AI.Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customersFocus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunitiesCreate evangelists by listening to customers closely and delighting them with our user experience and serviceCreate growth opportunities with new product features and enhancement informationBuild and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeperCreate a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practicesWork closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales.Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scaleEffectively build and establish relationships with partner consulting organizations to enable a go-to- market strategyManage and achieve key business metrics including bookings, revenue, P&L, utilization, and expensesCustomer obsessed mindset in driving value and NPS across all CEG pillarsBe an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success.Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over a period time.
