As a Dispute Resolution Coordinator at TAL, you'll play an important role in helping customers navigate complex and sensitive complaints when they need us most. You'll work across internal and external dispute resolution matters, combining customer advocacy, regulatory knowledge and analytical thinking to deliver fair outcomes and help improve the way we manage complaints across TAL. This is a great opportunity for someone with complaints or customer resolution experience who wants to deepen their expertise in dispute resolution within a highly regulated financial services environment.In this role you will:Support the effective management of complex internal and external customer complaintsCoordinate IDR and EDR matters to ensure customers receive timely, fair and transparent outcomesIdentify complaint trends, potential incidents and opportunities to improve customer outcomesSupport quality assurance and regulatory compliance across the disputes processPartner with colleagues across TAL to keep complex matters progressing effectivelyMaintain accurate complaint information and reporting to support strong governance and decision making
