About the role:We are looking for a Fraud & Risk Senior Manager to drive the transformation of our Fraud & Risk function with a forward-thinking end to end fraud strategy that balances risk management and business growth. In this role, you will lead a team dedicated to oversee merchant onboarding, transaction monitoring, chargebacks, disputes, and broader business risk.What your day to day will look like:Fraud & Risk Strategy & Automation: Develop and implement a fraud prevention framework that balances risk reduction with business growth, using tools to enhance accuracy, reduce manual work, and scale risk management.Team Management & cross functional collaboration: Lead a geographically dispersed team, working closely with CX, Product, and other departments to enhance fraud prevention, manage disputes, and improve risk resilience.Merchant & Business Risk Oversight: Monitor and assess risks associated with merchants, including fraud, KYC compliance, chargebacks/disputes and financial viability to reduce exposure from merchant failures and fraudulent sign ups, while championing a seamless and trustworthy experience for legitimate customers.Onboarding & KYC Compliance: Establish and refine processes to ensure robust due diligence during merchant onboarding, reducing the risk of fraudulent activity from the outset, balancing automation vs manual in a risk environment.Transaction, Payments Risk & Dispute Management: Oversee fraud detection across payment flows, ensuring timely resolutions, minimizing financial loss, and staying ahead of emerging threats.Incident Response & Crisis Management: Lead fraud investigations, manage escalations, and drive corrective actions to prevent recurrence, acting as the senior point of escalation for high-risk incidents.Resource, Improvement & Reporting: Secure leadership buy-in for adequate resourcing of fraud and risk initiatives, leveraging data-driven insights to strengthen fraud controls, identify emerging risks, and establish KPIs for fraud losses and chargebacks, with regular reporting to leadership.
