Franchise Retail Strategy & Channel GrowthDevelop and execute the national Franchise Retail growth strategy aligned to Group objectivesScale the Retail footprint while protecting unit economicsDrive sustained productivity uplift across the franchise networkEnsure long-term channel sustainability and margin discipline.Inspirational Network LeadershipLead and coach State Managers to build high-performing, growth-oriented teamsBuild strong, trusted partnerships across the franchisee networkFoster a culture of accountability, collaboration and customer excellenceAct as a visible and credible leader across the Retail channel.Performance & Commercial AccountabilityOwn Retail P&L and operating budgetMonitor productivity metrics (lodgements, DPH, conversion, attachment)Drive structured business planning and disciplined performance managementEmbed data-informed leadership supported by our Agentic platform.Operating Model & InnovationLead adoption of agent-assisted leadership tools to increase decision velocityChampion the integration of Retail within the Find–Buy–Own ecosystemDrive alignment between retail and broader distribution functions.LeadershipServe as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.Demonstrate cabinet solidarity and executive presenceLead with integrity, accountability and long-term growth focus.Key MeasurementsRetail revenue and contribution marginFranchisee productivity and settlement growthNetwork headcount growth and retentionState-level NPS and engagementCampaign adoption and product penetrationBudget performance and cost management.
