Oversee nightly operations across all departments to ensure smooth functionalityManage guest relations and respond effectively to any complaints or issuesConduct night audits and ensure accurate financial reportingPerform regular safety and security checks throughout the propertySupport the front office with check-ins, check-outs, and guest requestsLead, motivate, and supervise the night team, including front office and securityCoordinate with other departments to ensure guest satisfactionRespond swiftly to emergency situations such as fire alarms, medical incidents, or security concernsEnsure compliance with hotel policies, procedures, and safety regulations
