The Insurance Code team at AFCA monitors insurers’ compliance with the General Insurance and Life Insurance Codes of Practice. By driving best practice, its aim is to improve standards of service in the Australian insurance industry – ultimately helping insurers to create a better experience for customers. The Code team is a separately operated and funded business unit of AFCA working for five independent Committees. The role of Senior Code Compliance Analyst will report to the Insurance Code Compliance Senior Manager. The role involves monitoring insurance practices to identify problems, recommending improvements and reporting publicly on findings. The role will be responsible for supporting the committee by providing high quality data and compliance analysis, monitoring and reporting on code compliance and investigating Code breach allegations.Typically in this role, you will:Analyse qualitative and quantitative information to identify emerging problems and understand their significanceProvide compliance research as well as other duties on behalf of the code committeeMonitor and report on code compliance by leading compliance programs and monitoring activitiesConduct compliance investigations and advise on corrective actions for breachesProvide secretariat support to the committeeProactively engage and liaise with code subscribers and consumer advocacy groupsThis is an initial 12-month contract.
