At Rest, we help more than 2 million Australians to build a better financial future. With around $112 billion in funds under management, we focus on delivering strong long-term outcomes for our members — from their first job through to retirement. Your best at Rest means focusing on what matters, being trusted to get on with it, and knowing your work genuinely makes a difference. That’s how we operate every day, guided by our values: Be Daring, Keep It Simple, Take Action and Have Grit.Join us as a Senior Manager, Solutions and Remediation in this 9 Month Fixed Term Contract. This is your opportunity to make a real contribution to the financial wellbeing of millions of Australians.About the roleOur Service team works closely with partners across the business to deliver great outcomes for our members and employers. As the link between Rest and our service partners, we focus on driving continuous improvement, resolving issues and supporting the delivery of Rest's strategy.As Senior Manager, Solutions & Remediation, you'll focus on two key areas:Proactive issue identification – Investigate processes, services and emerging risks to identify issues early, helping ensure our operations and partner-delivered services perform as expected.Leading remediation outcomes – Take ownership of complex remediation activities from investigation through to resolution, identifying root causes, managing regulatory obligations, and driving sustainable improvements across the business.Key Responsibilities Proactively identify emerging risks, issues and opportunities for improvement before they become significant compliance or operational concerns.Partner with stakeholders across Rest and external providers to investigate complex issues, analyse data and define effective solutions.Build strong relationships with senior leaders, influencing priorities and driving alignment on key outcomes.Translate complex information into clear, compelling recommendations for executive, Board and regulatory audiences.Lead analysis across processes, systems, compliance and operational frameworks to identify improvement opportunities.Develop and deliver remediation strategies, mobilising teams and resources to achieve timely and sustainable outcomes.Collaborate across the business to uncover root causes, solve problems and implement practical, member-focused solutions.Identify, assess and manage risks, ensuring effective mitigation strategies are in place and aligned with Rest's risk framework.
