this position provides user support making sure that offices and their services meet the needs of the people that work in them. Workplace Experience Analysts are accountable for services such as cleaning, security and maintenance, to make sure the surrounding environment is in a suitable condition to work creating a safe, comfortable and productive working environment, and provide technical support and customer service for company computer systems, resolving user issues and maintaining system security by providing services and operations consistent with Globant's objectives.
Responsibilities:Maintains the Physical Office Environment: Performs minor repairs (electrical, plumbing, painting), monitors HVAC systems, manages office supplies inventory, and coordinates office moves.Space Management and Planning: Oversees space allocation, re-organizes office layouts, and plans for future space needs.Vendor Management: Negotiates with vendors for services and equipment, manages vendor relationships, and ensures timely payments.Event Support: Sets up conference rooms, plans and schedules on-site meetings, and assists with events.Logistics and Shipping: Manages office supplies, ensures printer/copier functionality, and serves as a point person for mailing and shipping.Safety and Security: Ensures compliance with health and safety regulations, maintains emergency response plans, and coordinates with building management on security matters.Onboarding and Training: Orients new staff members on office procedures.Security Management: Supports company security measures by issuing badges and enforcing security policies.Technical Troubleshooting Skills: The candidate must possess technical problem-solving skills to diagnose and resolve a variety of hardware and software issues across different operating systems (Mac, Windows, Linux). They should be proficient in intermediate software troubleshooting techniques.Excellent Customer Service and Communication: The ability to provide exceptional customer service is crucial. This includes addresses facility issues, provides general support to visitors, and effectively communicating solutions in a friendly and professional manner.Adherence to Procedures and Security Awareness: Respond to user inquiries, escalating issues appropriately, and staying updated with system information and security best practices are essential qualities.
