Scope of Position As an active member of the Executive Committee, the People & Culture Manager will oversee the day to day operation of the People & Culture Department, within Pullman Hotel’s Entities.  This position is also responsible for assisting with the design and implementation of the Company’s People and Culture strategy to position the Company as an Employer of choice in the Cape Town market.General Duties and ResponsibilitiesAchieve the operating goals by maximizing employee productivity and well beingAchieve the guest service objectivesProactively handle People and Culture Administration, directs and implements training programsProactively handles People and Culture guidelines, policies and procedures while complying with South African Labour Law, union agreements and the Company guidelinesAssists colleagues to perform similar or related jobs as neededAccepts a flexible work schedule to ensure uninterrupted service to guestsContinuously seeks to endeavor and improve knowledge of own job functionAttends meetings and training as required by the General ManagerShow interest and involvement with environmental and/or social issues and engages in responsible businessEnsures that the standards of personal hygiene, dress, uniform appearance body language and conduct is maintained by all employeesDirects employees with personal problems to the appropriate supportDirect People and Culture projects and initiativesCreates a positive working environment for all employeesMeets and exceeds the expectations of employees by the effective use of motivation techniques and leadership skills to optimize employee productivity and satisfactionStays up to date with People and Culture developmentsOrganizing employee social and celebratory eventsAssist Leaders with the development of action plans to address issues and concerns identified in the annual Employee Engagement SurveyEnsure compliance with all HR standards in Company People and Culture/ Human Resources AuditsFoster a winning solution-oriented environment of communication, trust, mutual respect, and fun that is focused on engaging employees with the goal of providing the best possible service to our guestsActively participate in strategic planning and the ongoing development of the Company, including revenue forecastingLead and support all departments in the achievement of their operational goals through effective People and Culture practicesLives the Company vision, mission, and valuesHealth and SafetyEnsure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by South African Labour LawPlays a role in the Green TeamLabour RelationsAdvise and assist with the interpretation and consistent application of HR policies and procedures as well as the applicable Labour Relations legislation in South AfricaDirects and coordinates all employee and Labour Relations activities to ensure compliance with law and to control costsDirects and coordinates responses to union, grievances, and employee complaintsEnsures that employees are disciplined based on proper grounds, and that proper documentation is maintainedNegotiates, implements, and interprets union contractsEnsures compliance with Company People and Culture guidelines, policies, and procedures, as well as labour legislation, rules and regulationsEvaluates employee performance regularlyEnsures disciplinary action is taken as required utilizing consistency, fairness, and respectKeeps Leaders and General Manager up to date with labour laws and practicesDrives the performance review process ensuring that these are carried out by Leaders in a well-planned, professional, and non-discriminatory wayDetermines and communicates standards of performance to colleaguesOversees the Employment Equity CommitteePrepares the EE Report for the Department of LabourTalent Acquisition and Talent ManagementAnalyze the manpower and make recommendations on selection and development activities to meet manpower needDevelops and implements recruiting and screening systems and procedures to attract qualified candidates for vacanciesAssists Leaders in recruiting activitiesTogether with Leaders, identify employees for development, makes recommendations and monitor’s progressDevelops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programmed)Training and DevelopmentDirect, coordinate and implement Company and employee training programs to promote exceptional guest service experiencesUtilize motivational techniques to develop and implement service skills and standardsAssist leaders in addressing departmental training needs and to develop departmental training plansTogether with Leaders and the General Manager, identifies employees for development and thereafter recommends and develops individual development plansEnsure that the required training programs are conducted and keeping accurate records regarding attendanceImproving the standards of service and leadership skills by the effective use of training as a strategyPrepares the Company Work Skills Plan and Annual Training ReportOversees Onboarding Program for all Positions throughout all DepartmentsAdministrationOversee the day-to-day administration of the People and Culture Office, focusing on maximizing the capabilities of the teamHandles requests around transfers of colleaguesMaintains complete and accurate recordsDevelops a departmental budget and business planPrepares and submits periodic reports to Leaders and the General ManagerAnalyzes deviations from budget and acts accordinglyRemuneration and BenefitsDirects and coordinates the salaries, wages, and other benefits to ensure employee satisfaction and compliance with law and cost controlInforms employees regarding new or changing information regarding remuneration or benefitsAnalyses remuneration and benefits information and makes recommendations where necessaryEnsures the correct reporting of employee turnover, sick leave, days owing, vacation accrual, Sunday time, night shift allowances, overtime pay (if and were applicable) and all other payroll related factors or those influencing the payrollPrepares information for both international and local salary benchmarking surveyBusiness SupportWorks with Leased Labour Brokers and Heads of Department to ensure adequate staffing levels are being maintainedWorks with Leased Labour Brokers and Heads of Department to ensure all Lease Labour Colleagues are trained and have the necessary skills to perform their job’s functionsCoordinates the Leased Labour Requisition process between Leased Labour Management, Heads of Department, and the Finance DepartmentPrepares Monthly Metrics Report to initiate discussions between the General Manager and Heads of DepartmentPrepares the Annual Payroll Budget and People and Culture Expenses Budget
