Job Title:Infrastructure Engineering Senior AdvisorJob DescriptionWe’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.#LI-OnsiteJob Description
You will be based onsite in St. Louis, MO.
Need Min 10+ years of experience.
You will report to Director - Program Management
Skills:Infrastructure Skills: Engineering, product, or project experience in one or more typical infrastructure spaces. Technologies span Networking, Database Administration, Mainframe, Desktop, Compute, Storage, voice, messaging. Experience with Tech Debt type efforts, IAM applications, DevOps, Active Directory. Engage with Security, Infrastructure, and Software Engineering.Job Responsibilities:The Infrastructure Engineering Senior Advisor will support the activities related to managing, facilitating and of the appropriate documentation as part of the handoff of approved requests to the APM Intake teams.
This role within the Global Intake Planning and Delivery will assess decomposition of new Lean Business Cases by collaborating with partners to understand the request, pain points and expected outcomes, and applying Infrastructure knowledge to translate portfolio needs into requirements to achieve the expected outcomes. Resource may need to use tools (e.g., Jira) and implement strategies to improve execution efficiencies.
Exercise considerable creativity, foresight, and judgment in conceiving, planning, and providing programs. Assignment involves a degree of forward planning and anticipation of needs/issues and requires completion but has ready access to advice from more experienced team members.
Project Management and Execution Skills:Project Management experience with a focus on understanding and identifying expectations and delivery timelines. Leading, and ensuring the assignments are done promptly with smooth transition of quality content to the appropriate APM Intake teams. Collaborate across Infrastructure teams to ensure Jira assignments and decomposition activities are coordinated and implemented promptly. 3+ years of experience with Jira would be necessary.Education:Bachelor's degree in related field or equivalent work experience.#ConcentrixCatalystLocation:USA, MO, Work-at-HomeLanguage Requirements:Time Type:Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
