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Overview:Solutions Architect will be a subject matter expert in our fast-paced growing environment, supporting new business capture by developing innovative solutions. The individual will be teamed with Business Development, Business Support Teams, Transformation teams and Operations personnel to help uncover and develop best-in-class solutions to meet customer needsResponsibilities:Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problems
Stay current on latest technologies and solutions in the BPO and Digital CX/Transformation industry, as well as within our client industries.
Responsible for defining and driving the solution direction of prospective business opportunities, developing win themes/strategies, and providing leadership for proposals, client meetings and strategic pursuits
Review RFP documents to understand scope of work and customer needs to develop an overarching solution to be proposed as part of the solicitation response and solution to the client
Propose new and innovative solutions to the most complex challenges
Assist with determining level of effort estimates for various efforts, using information provided as part of the solicitation documentation, to determine most cost efficient and effective staffing, technology and differentiating approaches
Develop solutions consisting of contextual, conceptual, and logical graphics using standards-based, rigorous methodologies and practices
Develop lifecycle cost comparison models to support decisions
Communicate solutions with customers, management, and teaming partners, including presentations, white papers, meetings, and further discussions
Develop approach and project plans, when necessary, including scheduling of tasks, processes, and identifying critical resources, to turn the solution into a successful client document/proposal
Assess market level trends as well as capabilities of complementary solutions enabling larger scale solution offerings
Qualifications:Excellent English written and speaking skills
Expert in Microsoft Word Skills: Word, PPT, Excel (MS Project preferred)
Ability to Lead Cross Functional Teams of Executives
Minimum 4 years experience in BPO industry
RFP/Project Management Experience
High Business Acumen
Experience and comfort in developing business solutions/cost value calculations
Presentation Skills
Tactical and Strategic Decision-Making Skills
Knowledge and understanding of mission challenges and issues confronting customers
Research Capabilities and ability to tie research to solution strategies
