Job DescriptionA Customer Success Manager forges a ‘trusted advisor’ relationship with assigned SaaS accounts in the Oracle Construction and Engineering Global Business Unit. This role is committed to ensuring that customers move positively through the customer lifecycle and that they receive the support they need to achieve their business objectives. This is a key, customer-facing role within Client Services and requires a dedicated professional with an exceptional ability to manage customer relationships. The Job duties are varied and complex utilizing independent judgment.Oracle's Customer Success organization is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customer’s lifecycle from onboarding to renewal. This is an exciting opportunity to participate in and help shape our customers’ journey to the Cloud.As the SaaS account owner and the customer’s central point of contact, the Customer Success Manager orchestrates services across operational management, adoption and transformation to ensure that the customer is set up for success.What you will do:
Develop a long-term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us.
You are responsible for maintaining a high level of client satisfaction acting as the liaison between our clients and Oracle’s internal networks.
To ensure client continues their contractual relationship with Oracle.
Interface at highest levels both internally and with Partner / Customer teams.
Participate in and deliver assigned side projects designed to move the Customer Success organization forward.
Provide leadership and expertise in the development of tools, processes and activities performed by the CSM group.
What you’ve done:
7+ years of professional experience in enterprise software and account management
3+ years of experience as SaaS account owner and the customer’s central point of contact
3+ years of experience as a Customer Success Manager acting as the liaison between our clients and Oracle’s internal networks.
Proven track record of working across a matrixed organizational structure
5+ years of direct customer facing or consulting roles and technical concepts
5+ years of experience working as a liaison between customer and internal technical and cross-functional, enterprise-wide teams and collaborating to find successful solutions
Ability to travel for up to 10% of your time
Successfully driving positive customer experiences and ensuring high levels of customer satisfaction will lead to expansion, maturation and renewal opportunities. References and other marketing opportunities are the hallmark of happy, successful customers.Career Level - IC4Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $41.01 to $85.67 per hour; from $85,300 to $178,200 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
