About the RoleJoin ServiceNow’s CRM & Industry Solution Consulting team, where innovation meets impact. As a Senior Advisory Solution Consultant supporting Australia’s Public Sector territory, you’ll help agencies reimagine how they serve citizens, employees, and partners.You’ll combine deep technical expertise with strategic storytelling to demonstrate how ServiceNow’s AI-powered platform transforms customer and industry workflows — driving better experiences, efficiency, and mission outcomes across the public sector.This is a hands-on, senior pre-sales role for someone who thrives at the intersection of technology, business, and purpose.What You’ll DoServe as a trusted technical advisor to Federal Government customers, showcasing how CRM, Customer Service, Field Service, and Industry solutions deliver measurable outcomes.Lead discovery workshops to uncover customer challenges, design solution strategies, and align ServiceNow capabilities with agency objectives.Deliver tailored demonstrations and proof-of-concepts that highlight ServiceNow’s differentiation through AI, automation, and workflow optimization.Collaborate closely with Sales, Product Management, Partners, and Executives to shape account strategy and drive successful pursuits.Provide feedback to Product Management to influence platform enhancements that meet Federal customer needs.Share best practices, reusable assets, and insights across the Solution Consulting community to strengthen collective excellence.Represent ServiceNow at industry events, executive briefings, and government forums, positioning the platform as the foundation for digital government modernization.
