Job Description:At Milwaukee Tool, customer success is extremely vital to the long-term success of our organization. We will achieve such success by ensuring our customers are receiving massive value from our service. As such, we will rely on the partnership of premier, customer service representatives who will own driving success for our customers. The representative will act with a great sense of urgency and will intentionally and consistently deliver elite experiences to our valued partners.Essential Duties and Responsibilities:
Acts as a dedicated and empowered customer success agent IC and/or End-User Channel.
Responsible for meeting daily target goals
Acts as an advocate for the customer to personalize the overall customer experience by guaranteeing minimal effort of the customer.
Independently analyzes concerns from customers and provides adequate and timely solutions.
Troubleshoots and utilizes self-help tools to assist with technical issues.
Knowledge of Milwaukee products and services.
Exhibits agility by working cross-functionally with key support business units to resolve inquiries as a one call resolution.
Required Experience/Skills:
Empowered to produce excellence by consistently looking for ways to improve one's self through growth and development opportunities.
Leads with ownership and a desire to deliver solutions rather than placing blame.
Acts with purpose and an innovative mindset to cultivate WOW experiences and create memories.
Operates in the highest standards to build and nurture customers' health.
Demonstrates empathy for customers and Passion for providing resolutions
Deep understanding and display of company values to WIN customer interactions
Analytical, interpersonal, organizational and time management skills.
Demonstrates effective and active listening skills and patience.
Demonstrates the ability to prioritize tasks and complete assigned tasks within the required
Possesses excellent written and verbal communication skills.
Pays close attention to details
Demonstrated ability to resolve customer complaints in a one-call resolution.
Demonstrates knowledge of Milwaukee Products and Services
Knowledge of Microsoft Word, Excel, PowerPoint (Microsoft Office Products
Requires education equivalent to four years of high school. College experience preferred.
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