Description We are seeking a highly skilled Helpdesk Tier 3 Specialist to join our IT support team. As a Tier 3 Specialist, you will be responsible for resolving complex technical issues and providing advanced technical support to our end-users. You will be the go-to expert for escalated issues and will be expected to provide innovative solutions to challenging problems.Responsibilities:
Incident Resolution: Diagnose, troubleshoot, and resolve complex technical issues related to hardware, software, and network problems.
Problem Management: Identify root causes of recurring issues and implement solutions to prevent future occurrences.
Knowledge Base: Contribute to and maintain the knowledge base to improve problem-solving efficiency.
Escalation Management: Escalate critical issues to appropriate teams and communicate effectively with stakeholders.
System Administration: Perform system administration tasks, such as user provisioning, software deployment, and server maintenance.
Security: Adhere to security best practices and identify potential security risks.
Customer Service: Provide excellent customer service to end-users, resolving issues promptly and professionally.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in technical support or systems administration.
Strong understanding of operating systems (Windows, Linux) and networking concepts.
Experience with scripting languages (PowerShell, Bash).
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g., MCSA, CCNA) preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
