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$500 Sign-on BonusAs a Call Center Verification Agent, you are a critical part of helping our customers get loans and cash checks. Your main task will be to evaluate customer documents to guarantee that all information is accurate and complete. You will be communicating with our customer-facing teams on a daily basis, so it is important that you have the ability to build relationships across teams.Our Verification Department is open 365, 24/7. Agents will need to have the flexibility to work varying shifts, based on business needs. You will work at the office during training. After your training is complete, you may be eligible for our work-from-home program, based on individual performance qualifications and business needs.BenefitsWorking at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:
$16-$22 per hour
$500 Sign-on Bonus paid after 90 days of employment
Comprehensive Health, Dental, and Vision Insurance
Generous PTO and paid time off to volunteer
401k program with a 5% company match
Paid Parental Leave
Student Loan Repayment Plan
On-site gym
What You'll Do
Verify customer-related data needed for cashing checks and applying for loans
Work independently within a team setting, but be excited to work with other teams digitally and over-the-phone
Chat with other departments in real-time to request additional documents and clarifications
Work with various software to authentic customer documents including check images, company information, addresses and more
Identify potential issues with checks and customer documents
Use your math skills to identify consistencies and discrepancies
Happily complete other responsibilities assigned
What We're Looking For
High School Graduate or equivalent (some higher education preferred)
1 year of experience in a service-related field (call center preferred)
Extreme attention to detail and ability to multitask
Goal-driven and able to work on your own
Enjoys working behind the scenes to help customers
Love investigating everything and finding solutions rather than just problems
You love to beat the clock - working fast and having no errors excites you
Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to remain in a stationary position for 50% of the time.Work EnvironmentFast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.AAP/EEO StatementIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.
