Call Center Developer/Analyst

Call Center Developer/Analyst

02 Nov 2021
Tennessee, Nashville, 37243 Nashville USA

Call Center Developer/Analyst

job summary:

Randstad Technologies Nashville, TN is currently searching for a Call Center Developer/Analyst to fill a 1 year contract with possibility of extension. Qualified candidates should have 2+ years of experience as the primary developer and support person for applications used by call center representatives. Primary responsibilities for this role include developing routing strategies; develop and support scripts for voice, email and chat; Analyze and translate conceptual solutions from business requests into documented flow diagrams defining the process required to build solution; partner with internal/external resources to achieve techical solutions required by the business. Technical skills required for a successful contract include experience with inContact omnichannel and ZigiOps Integration platform experience.



location: NASHVILLE, Tennessee

job type: Contract

salary: $15 - 23 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

Responsibilities


- Developing inContact omni channel routing strategies in support of the CCC.


- Developing and supporting inContact scripts that encompass voice, email, and chat.


- Supporting and Configuring ZigiOps integration platform


- Analyzes requests from the business to identify requirements and coordinate development with the necessary internal / external resources.


- Translates conceptual solutions from business requests into documented flow diagrams defining the process required to build solution.


- Participate in design reviews, audits, preventative maintenance, system patching, and vendor engagement.


Experience:


- Contact center IVR and routing development experience in a mid/large sized environment


- Scripting experience in omni channel contact center


- Application administration and configuration experience with integration platforms


- strong communication and customer service skills


- strong technical problem-solving skills preferred




The essential functions of this role include:

  • working in a smoke free environment


qualifications:


  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: High School


skills:
  • inContact Omni (2 years of experience is preferred)
  • Zigi Ops (1 year of experience is preferred)



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC5438155
  • State
  • City
  • Job type
    Contract
  • Salary
    USD $15 - 23 per hour 15 - 23 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

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