Position Overview:The Director of Facilities & Operational Services plays a critical role in realizing our mission by setting the vision for key operational workstreams. The Director of Facilities & Operational Services is a member of the Operations Team, and reports to the Chief Operating Officer. Key Responsibilities:Responsibilities of the Director of Facilities & Operational Services include, but are not limited to:Strategic Operations LeadershipLead operational readiness planning across all KIPP Nashville schools to ensure successful launches and strong Day 1 executionManage and oversee large-scale operational budgets across facilities, food services, technology, contracted services, and regional operational priorities Develop and implement region-wide operational systems, procedures, and standards across campuses Partner with school leaders and regional teams to drive operational excellence, compliance, and alignment Lead cross-functional operational planning tied to organizational growth priorities and regional initiatives Support and coach school-based operations leaders in facilities, compliance, vendor management, and operational systems to strengthen operational execution and alignment across campuses Food ServiceManage food service operations across all 10 KIPP Nashville schoolsMaintain KIPP Nashville’s status as a state-authorized School Food AuthorityPartner with the Tennessee Department of Education, district teams, and appropriate vendors to ensure high quality, fully compliant school nutrition programsLead food service planning and operational readiness as schools continue expanding to full grade-level enrollment Support schools in implementing efficient systems for breakfast, lunch, snack distribution, and meal complianceSupport schools in managing free/reduced-price meal eligibility applications and determinationsCreate systems to process family and staff payments for mealsExecute RFPs and vendor selection processes for food service providers Facilities and TechnologyFacilities, Construction & Infrastructure  Cast vision for KIPP-owned building management and long-term regional growth planningDevelop and oversee preventative maintenance planning and capital improvement priorities Lead and oversee facilities construction projects, renovations, and campus improvements in partnership with Chief Financial Officer, regional leadership, school leaders, and external vendors Manage the building maintenance for each campus – including landlord relationships and negotiations and managing workflow between property managers, direct vendors, and school-based Directors of OperationsLead and oversee facilities construction projects, renovations, and campus improvements in partnership with Chief Financial Officer, regional leadership, school leaders, and external vendors Ensure existing facilities meet KIPP Nashville standard for cleanliness and security, and fire marshal compliance Lead the region-wide procurement process for the purchasing of required school and regional technology, furnitureSupport operational planning and execution for new school launches and expansion projects Vendor Management & ProcurementLead vendor procurement processes, contract negotiations, and vendor performance managementDevelop and oversee RFP processes for operational services including janitorial, food service, facilities, and technologyEstablish vendor accountability systems, service expectations, and operational performance metricsLead region-wide procurement processes for school and regional operational needs, including furniture, technology, and facilities-related purchasesOversee janitorial services across all campuses to ensure cleanliness, compliance, and operational readiness standards are consistently metOversee and support campus safety systems and operational security processes, including key and fob/ID access management, security camera systems, visitor management platforms, and coordination with security vendors Insurance & Risk ManagementPartner with the Chief Finance Officer and insurance broker to support KIPP Nashville’s non-medical insurance needs, including property, liability, accident, umbrella, auto, and workers compensation coverage Facilitate insurance claims and requests as neededTrain and support school and regional staff members on various aspects of insurance and risk management, including incident reporting, facilities use requests, and best practices around reviewing agreementsPartner across functional teams to draft and implement policies and procedures that minimize risk in key areas (e.g., vendor management, field trips, volunteers), while ensuring a continuity of service for our schools and regionTechnology OversightOversee regional technology systems, infrastructure, device management, and operational technology planningManage outsourced technology vendors and support the development and execution of annual and long-term IT plansLead procurement and lifecycle planning for student and staff technology assetsPartner with schools and technology vendors to ensure operational alignment, cybersecurity awareness, and device readinessSchool Support Team (SST) Office and Team OperationsMonitor office supply levels, receive supply requests, and order supplies to support the SSTManage the SST’s physical office spacesOrganize shared spaces like the kitchen and supply cabinets to ensure these areas are clean, well-stocked, and support the work of the teamEnsure new team members are set up for success on their first day, including key fob and desk setup, in partnership with team leadersManage the regular pickup of SST mail from KIPP Nashville schools and delivery to appropriate SST members
