DescriptionIntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Onboarding Admin Tier II WFH today with Work from Home.BenefitsHCA, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Come join our team as an Onboarding Admin Tier II WFH. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!Job Summary and QualificationsThe HR Service Center (HRSC) Tier II Onboarding Administration Representative is a member of the HR Service Center team, responsible for providing customer service and support to candidates, employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to onboarding administration. The HRSC Tier II Onboarding Administration Representative will perform administrative and transactional activities in support of these functions, including but not limited to processing background results, adjudications, pre-adverse processes, candidate confirmations, candidate onboarding retriggers, start date changes, rescinding offers and PSG. The Tier II Onboarding Representative will work under direction from an HRSC Onboarding Administration Supervisor to ensure HR service delivery is consistently high-quality and partner with Talent Acquisition COE, HRIS, HR Business Partners, Managers, Employees, Employee Relations COE, PreCheck, and other HROC Service Groups. Onboarding Administrations Reps will utilize Atlas, Taleo, Lawson, Case Management, Onboarding, Kronos, Finesse/UCCE, and Outlook Mailboxes.What you will do in this role:
Troubleshoot questions from field HR Representatives and partnering HROC Service Groups regarding Onboarding, Background Checks, Adjudications, Pre-Adverse Processing, Rescinded Offers, Start Date Changes, Candidate Confirmations and Candidate Retriggers.
Support enterprise-wide candidate confirmations by reviewing job description requirements and background checks to facilitate confirmation and determine hire action type with appropriate reason code.
Facilitate ‘second-day’ entry of licensure and education, as well as upload background checks, adjudications and drug screens appropriately for all hired HCA employees.
Review employees’ current position within Onboarding to complete/update start date for all new hires, rehires and transfers appropriately per HRBP/Manager/Recruiter request.
Provide excellent customer service. Respond to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer. Route/refer calls for advanced support and follow up as required.
Manage workload efficiently to fulfill commitments in a timely manner
Perform required tasks in accordance with established service level agreements (SLAs)
Exceed established productivity and error rate metrics as outlined, trained and published by Management.
Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
Strong computer skills and technical capabilities, including but not limited to, Microsoft Office and Lawson HRMS, Taleo, etc.
Must be flexible, work well under pressure, and have the ability to readily adapt to change
What you will need for this role:
Bachelor's degree Required
1+ year(s) of experience in relevant work experience Required
1+ year(s) of experience in HR service center Preferred
Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Onboarding Admin Tier II WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
