The Technical Support Specialist plays a critical role in enabling seamless technology integration within the School of Nursing. Key responsibilities include providing comprehensive technical support and troubleshooting across a diverse range of devices, collaborating with faculty, staff, and students to configure and optimize classroom technology setups, troubleshooting issues during class sessions, offering guidance and training on classroom technologies, staying abreast of emerging trends, and closely working with the IT support team to ensure appropriate equipment deployment. This position is instrumental in fostering a technology-enabled environment that empowers the School of Nursing community.About the Work Unit:The VUSN IT team provides Information Technology support for greater than 1,000 students, faculty, and staff that comprise the Vanderbilt University School of Nursing (VUSN). Talents range from computer programming, networking, hardware and software support, web authoring, computer lab support, materials support, and classroom support. Strong technology support and innovation is the hallmark of VUSN IT support services.Key Functions and Expected Performance:▪ Exhibits knowledge of current computer operating systems across multiple platforms to provide support to the diverse population of faculty, staff, and students allowing them to efficiently troubleshoot and repair technical issues thus reducing downtime▪ Provides technical support to faculty, staff, and students on a variety of devices, including laptops, desktops, tablets, cell phones, as well as emerging technologies like AI-powered assistants, augmented reality (AR) headsets, and extended reality (XR) systems. Ensures that all equipment, including both traditional and cutting-edge devices, is functioning properly.▪ Works closely with faculty, staff, and students to optimize the technology setup in the classrooms for traditional and hybrid sessions. Provides guidance on the integration of emerging technologies, such as AI-powered voice assistants and augmented reality (AR) applications, to enhance the interactive and engaging nature of classroom instruction.▪ Troubleshoots any issues that arise during class sessions to minimize disruptions and maintain the integrity of the recorded materials.▪ Offers guidance and troubleshooting for seamless integration of technologies into the academic and administrative workflows.▪ Remains current on technology by staying abreast of emerging trends▪ Provides necessary training to faculty, staff, and students on classroom technologies.▪ The responsibilities listed are a general overview of the position and additional duties may be assigned.Supervisory Relationships:This position does not have supervisory responsibility; this position reports administratively and functionally to the Associate Director of Information Technology at VUSN.Education and Certifications:▪ Associates degree is necessary. Relevant experience may be considered in lieu of a degree.▪ A minimum of a Bachelor’s degree is preferred.▪ CompTIA A+ certification is preferred.Experience and Skills:▪ Minimum of 2 years working within the IT industry is necessary.▪ Minimum of 1 year experience with A/V technologies is preferred.Key Characteristics of a Successful Team Member in this Work Unit:▪ Good problem solving skills▪ Works well under pressure▪ Creative thinker▪ Organized▪ Works well with a diverse set of faculty/staff/studentsCommitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law. Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
