TEN Credit Union exists to care for the lives of our employees, member, families, and communities. We care by putting people before profit, relationships before fees, families before timecards, and community trust before growth.While we are serious about our mission, we do not take ourselves too seriously. We are a team that values creativity, collaboration, and above all fun!We are looking for aTeller Supervisorto join our Main Branch. Hours are Monday - Thursday, 8:15 AM-5:15 PM., Friday 8:15 AM-6:15 PM.Compensation:$22.40/hourlyDay-to-Day Job Duties:This position is an entry level supervisor position responsible for supervising day-to-day operations of the Main branch teller line and ensuring the branch provides exceptional member service, while making referrals and cross selling products and services to achieve goals.BENEFITSWe are proud to offer competitive wages and an extensive benefits package including employer paid medical, dental, vision, basic life and ADandD, long-term and short-term disability for all employees(additional coverage for family members may be selected at the expense of the employee).We also offer a 401K Defined Contribution Plan with a generous employer match up of 7%, and eleven (11) paid holidays! Visit our careers page to learn more athttps://www.tencu.com/about-us/careers.htmlDuties/Responsibilities
Oversee operations of assigned branches in support of organizational strategic plan and goals.
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- Responsible for all Credit Union interior and exterior assets of assigned branch. Ensure efficient operation of branch personnel, equipment, supplies, facilities, and grounds.```{=html}```
- Provide technical, procedural, and operational support to branches.
- Supervise assigned branch staff, maintaining quality and progress of work. Assign, direct, coordinate, and review the work of direct reports. On a timely basis, administer performance reviews of department personnel and recommend salary adjustments to the AVP of Operations.
- Partner with Risk Management to develop and maintain operational procedures within regulatory compliance standards; maintain a vendor list for branch use.
- Review, inspect, and submit branch audits and Operations Status records to Internal Audit. Assess security needs and make recommendations to the AVP of Operations.
- Communicate regularly with branch staff and Branch Operations to review branch operation status, production goals, employee development, and other areas affecting branch performance.
- Support the branch and TENCU in community outreach efforts.
- Track and monitor branch employee corrections, outages, shared branch transactions, and any inconsistencies in required documentation and account transactions.
- Process reports for operations.
- Assure upkeep of equipment, supplies, materials, and work areas.
- Monitors the branch operating results relative to the goals established by the executive team.
- When there are no events before or after work hours, the typical day is 8:15 a.m. to 5:15 p.m. Monday through Thursday and 8:15 a.m. to 6:15 p.m. on Fridays.
- This role may sometimes work more than 40 hours a week.
- Works with the Marketing Business Development team to increase membership and member awareness concerning credit union products and services by developing new businesses for leaders through Select Employee Groups, or SEGs when needed.
- Perform other duties as assigned.REQUIREMENTS
General knowledge of credit union operations.
Thorough knowledge and observance of regulations that govern credit union operations and adherence to policy and procedure.
Possess analytical, deductive reasoning, and judgment skills.
Excellent verbal and written communication skills in English; communication skills in other languages are desirable.
Ability to represent and promote the credit union through member groups and associations; possess above-average interpersonal skills.
Confidentiality and objectivity are required.
Well-organized, efficient, and able to work independently with multiple projects. Should be motivated to expand job knowledge through continued training.
Proficiency in the use of computer applications in creating and maintaining documents and spreadsheets.
Ability to work in a non-smoking environment.
Ability to travel to attend in-person meetings at the Main location.
QualificationsHigh school diploma or equivalent
