THE ROLE: Reporting to the Front Office Manager, you will be responsible for assisting the Front Office Manager in managing the day to day operations of the Front Office team. This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.Ensure accuracy of data and reporting.Oversee lobby services ensuring guest arrival and departure experiences are seamless.Liaise daily with our Reservations Team.Manage customer relations, ensuring truly memorable experiences are delivered for our guests.Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.Ensure sufficient labour coverage in key areas.
