Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.Responsibilities: Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)Conduct panel member database maintenance and quality control validations from time to time to ensureProvide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.Perform detailed data checks and reporting, highlighting any discrepancies or potential issuesSupport in managing database of household, individual and technical informationSupport in market research fieldwork to collect media consumption and annual updates on social demographic information from panel membersProactively engage and manage technicians/part-timers to ensure operation runs smoothlyComfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required
