Serve as prime contact for order related activities for Sika customers.To process all incoming orders assigned & provide acknowledgement to customers.Managing open orders, stock allocation & providing regular updates to customers.To notify & provide order confirmation to customer for all orders which are ready to be delivered/collected.Daily support for the sales team by providing open order report.Inform sales representatives of current customer activity and order statuses as appropriate.Preparing & issuing all the required documents for customer orders to be released out i.e: Picking List, Proforma Invoice, credit/ debit note.Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.Proactively interact with Sales, Warehouse, Production, QC, Finance, HR and other relevant stakeholders/departments to ensure completion of assigned tasks & meeting the strategic direction of the business.Communicate proactively with customers on requirements, order status, open complaints, etc. to ensure customer satisfaction.Cross-train and provide backup for other customer service team associates as required
