We are seeking a highly organized and customer-focused Duty Manager to join our team in Kuala Lumpur, Malaysia. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining high standards of guest satisfaction in our establishment.Conduct daily briefings and ensure effective communication of important information to team membersSupervise and manage staff to deliver exceptional service and meet departmental standardsReview and analyze workflows at the Front Desk, suggesting improvements to enhance efficiencyMonitor rate variance reports to ensure proper rooms revenue control and approve discounts when necessaryCollaborate with the team on guest services and hotel operationsMaintain accurate documentation of all guest-related issues using the logbookHandle guest complaints and resolve issues promptly and professionallyOversee check-in and check-out procedures, ensuring a seamless experience for guestsImplement and enforce hotel policies and proceduresCoordinate with other departments to ensure smooth interdepartmental operationsConduct regular inspections of public areas and guest rooms to maintain quality standardsTrain and mentor new team members to uphold service excellence
