About Digital Technology:We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. Role:The Senior Business Operations Manager is an individual contributor role. We are looking for a leader who can oversee and optimize the day to day activities and processes for Digital Technology Go To Market organization. In this role you will work closely with the Chief of Staff, SVP, executives, finance & accounting, cross functional teams, and other business operations stakeholders to plan, execute, and monitor budget. You’ll lead best practices to achieve the organization’s strategic business goals.What you get to do in this role:Develop and provide hands on P&L operations budget, ensuring cost-effectiveness and adherence to financial targets.Monitor expenditures and identify opportunities for cost savings with meticulous attention to detail and diligent follow-through.Prepare financial reports and analyses to support decision-making processes.Identify improvement opportunities and drive operational efficiencies across the organization.Partner with stakeholders in investment and trade off discussions to achieve business outcomes.Coordinate a regular cadence across teams; validate key operational metrics needed for weekly/monthly/quarterly meetings with senior leadership Collaborate with the leadership team to develop the annual responsibilities and coordinate organization-wide goals.Support other Biz Ops related responsibilities such as headcount planning, site strategy, offsite, all-hands, staff and extended staff executionPartner with Chief of Staff, HR, and stakeholders to develop people strategy, workforce planning, and create career growth opportunities.Support and oversee execution of events, all hands, strategy & planning workshops, quarterly business reviews.Guide initiatives to enhance productivity, reduce costs, and improve overall operational efficiency.Mentor a team of operations staff, providing guidance and support.
