Adoption and Change Management Consultant

Adoption and Change Management Consultant

03 Nov 2023
Texas, Austin, 73301 Austin USA

Adoption and Change Management Consultant

Vacancy expired!

Job#: 1306636

Job Description:

Apex Systems is seeking an Adoption and Change Management Consultant to sit 100% Remote
If applicable, please send your resume to

Role: Adoption and Change Management Consultant
Department: Consulting division, Digital UX & ServiceNow Consulting practice
Location: 100% Remote
Desired Start Date: Jan 2023
Estimated Contract Duration: Long-term contract

The client requires an experienced IT Services (inclusive of M365) Adoption and Change Management Consultant who will work as part of our Adoption and Change Management practice to help our clients get the most out of their change management initiatives and investments. As part of an extended team, this role helps deliver real change and adoption within our customers by reducing implementation risk, increasing usage of existing workloads, and identifying opportunities to support additional workloads. The Adoption and Change Management team member must have an existing track record of working in complex environments with distributed business users and IT resources. In this role you will be working across a wide range of clients as opposed to focused on one client account.

This individual must have a good blend of people, functional, and some technical skills (super user) for cross-team collaboration and support.

The successful candidate will
  • Understand the client's organizational readiness for technology change
  • Develop and execute internal messaging related to new initiatives
  • Refine and document success criteria in line with business objectives and planned IT capabilities
  • Working with the project team and executive sponsors facilitate the creation of a stakeholder plan, including use cases and personas that are required to execute the change plan
  • Develop the communication plan and artifacts
  • Develop the training plan, training communications, and possibly training / marketing / buzz content
  • Assist the client with identifying and implementing training applications
  • Develop Champions Network within the client, and facilitate communication and learning within the Network
  • Develop reinforcement plan and assist the client with interpreting the available data (Microsoft 365 dashboard, training / learning system, etc.)

Additional responsibilities may include:
  • Complete change management assessments
  • Identify, analyze, and prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult and coach project teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Manage the change portfolio

The ideal candidate will have
  • 'Super user'-level knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Forms, Planner, Exchange, more)
  • 'Super user'- level knowledge of working with PowerPoint, Excel, Word, OneNote
  • Prosci or other formal change management certification and related experience or communications, training or marketing experience
  • Excellent written and verbal communication skills
  • Proven history as a lifetime learner
  • Proven history evangelizing the importance of adoption and change management

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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