If you think you could support the Visa family by joining Cybersource as a Technical Solutions Analyst, we want to hear from you.This role is the technical touchpoint for our largest and most important clients. Collaboration and customer-centricity are the words we live by. The role will rely on your technical creativity and client knowledge to solve our customer’s business challenges, guiding your client-side stakeholders to get the best out of the Cybersource product portfolio.Our team understands merchant-side payments inside and out! And while we do want you to stay a part of our team, we also want to help you succeed in your career with Visa. Our consultative Cybersource knowledge is valued across the business and former team members have moved into Sales Engineering, Sales, Solutions Management, and more.Main Job Tasks and ResponsibilitiesAct as the single point of technical contact for assigned merchant and partner accountsManage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teamsAct in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.Provide technical implementation assistance to developersPerform business analytics and performance monitoring of live merchants and partnersProvide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partnersEducate merchants on how ongoing enhancements of Visa services may benefit their businessCreate, edit, and distribute client notifications and communicationsParticipate in requirements, design, and roll out of new products and servicesRepresent Client Support to other departments in the company including sales, operations, product management, and product developmentPartner with Sales to build relationships with technical and business contacts across the account portfolioStay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled noticeVisa will accept applications for this role until at least November 18, 2025.
