Job Description SummaryJOB DESCRIPTION:Are you a technical savvy individual that enjoys meeting new customers and challenges with an expertise in troubleshooting highly complex electrical mechanical systems or automated equipment? If so this opportunity may be right for you!Job DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.Position SummaryAre you a technical-savvy individual who enjoys meeting new customers and challenges? Do you have expertise in troubleshooting highly complex electrical mechanical systems or automated equipment? If so, this opportunity may be right for you!BD Diagnostic is seeking a field-based Automation Service Engineer/Sr. Automation Service Engineer to provide on-site support in Austin, TX. This position is responsible for managing the relationship's success with an assigned set of customers to achieve the goals and objectives identified by the customer and BD. The individual will identify, evaluate, resolve, or escalate customer pain points. In addition, the individual will act as a customer advocate and liaison back into the BD organization. This position also provides on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.DUTIES AND RESPONSIBILITIES:
Onsite support for installing and servicing complex diagnostic laboratory automation instrumentation with minimal direct supervision. Respond to emergency customer requests via dispatch by the Technical Service Center and complete all assigned tasks in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
Provide clear, timely, and effective communications to customers about service expectations, estimated arrival time, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives.
Utilizing troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective action, and complete system repair.
Upgrading systems to enable compatible software on all computers.
Ability to work independently, diagnosing and troubleshooting with schematics, diagrams, service manuals, and other technical documentation.
Play an active role in the maintenance and implementation of service documentation while regularly providing feedback to improve documentation efficiency within lab automation field service organization.
Complete all service documentation as required or as requested by other business functions in accordance with current GMP requirements.
Report and document all customer complaints in appropriate systems of record for resolution and investigation.
Manage trunk stock inventory within limits established by the Recommended Spare Parts Inventory list.
Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.
Demonstrate good judgment in the utilization of company credit cards while adhering to expense levels within the established business guidelines.
Maintain and utilize company vehicle as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization at all times.
Complete all administrative requirements of the position within expected timeframes.
Provide on-call support per published schedules or on short notice, as required in support of business needs.
Maintain and demonstrate a professional appearance at all times.
Support an inclusive and diverse work environment.
Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA, and FDA.
Must participate in vendor credentialing programs and complete all vendor credentialing requirements to gain and maintain access to customer facilities.
MINIMUM QUALIFICATIONS:REQUIRED:
Bachelor of Science Degree in a technical field of study, preferred fields: Electrical/Electronics/Informatics/Mechatronics/Biomedical or 10+ years of relevant experience as an equivalent.
Strong working knowledge of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
Intermediate knowledge of information systems networking architecture design and setup.
Intermediate understanding of computer software operating systems and the ability to speak with customers’ information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.
Understanding of basic computer security concepts and best practices.
Proficient in performing software installations and upgrades.
Good verbal and written communication skills.
Outstanding customer service and soft skills.
Attention to detail.
Good problem-solving and critical thinking skills
Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.
Must be available for work on call as needed and be flexible to meet business needs.
Flexibility to travel up to 50% of the time outside of the home geographic area, based upon business needs.
DESIRED:
Expertise in Robotics
10+ years of experience in a technical field demonstrating installation, maintenance, and troubleshooting of highly complex instrumentation.
Knowledge of Lab Information Systems (LIS) and database management.
A+, Microsoft, or Cisco accreditation advantageous.
Physical Requirements
Ability to lift 30 to 40 lb. objects from the floor to chest level
Ability to turn manual sockets, crescent wrenches, and screwdrivers repeatedly over the course of an 8-to-10-hour day
Ability to sit, kneel, squat, bend, and stand repeatedly in an 8–10-hour period to assemble and repair instrument suites
Ability to push and pull objects weighing up to 70 lbs
Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day
Ability to carry a 30 lb. pack on your back for up to 1 hour
Ability to drive distances of up to 6 hours and in adverse weather conditions
Able to climb portable ladders and step stools
They may be required to wear a respirator while servicing equipment, so they must be able to pass a fit test and annual spirometry.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.To learn more about BD visit https://bd.com/careersBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.Required SkillsOptional Skills.Primary Work LocationUSA MD - Sparks - 7 Loveton CircleAdditional LocationsWork ShiftAt BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.Salary Range Information$25.60 - $42.20 USD HourlyBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
