Job Summary:WHO ARE WE?C3 Presents (https://www.c3presents.com/) (which is owned by Live Nation Entertainment (https://www.livenationentertainment.com/) ) creates live experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular. One of the world’s largest music festival producers, C3 is the force behind two of the most iconic multi-day festivals — Austin City Limits Music Festival in Texas and Lollapalooza in Chicago and its six international editions — drawing a combined 2 million music lovers annually.Headquartered in Austin, TX, with offices in Los Angeles, Atlanta, New Orleans, and Nashville, the company also promotes thousands of concerts annually in arenas, casinos and clubs throughout North America. WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At C3 Presents, our people embrace these qualities, so if this sounds like you then please read on! THE POSITIONAre you looking for an exciting internship experience? Our paid, part-time Internship Program provides real-world experience for students who are interested in the live entertainment industry. Join the Guest Services team at C3 Presents to be involved with and learn about what it takes to ensure patrons at our festivals have the most unforgettable experiences. Guest Services Production consists of working through the physical and practical elements of the time leading up to and day-of needs at the Festival site. You will be supporting our teams who work across the Festival site: from greeting patrons as they arrive, being a nexus of information, or progressing C3’s sustainability initiatives with Rock & Recycle, Guest Services works across a large swath of the Festival’s operations. In this role one can expect to learn about operational planning, inventory management, digital customer support, and then see all of that work culminate with an onsite active role at Two Step Inn in Georgetown, TX. This is a part-time position, working 15-20 hours per week. You must have availability to be in the office Tues-Thurs.RESPONSIBILITIES
Producing information guides for our onsite Guest Services teams
Managing database files using Notion (setting up folders, creating meeting agendas, and collecting/updating documentation for the upcoming festival season)
Attending meetings and taking notes
Assisting in the Warehouse (able to lift 30 pounds)
Responding to Patron Inquiries using Zendesk
Working as part of the Guest Services team onsite at Two Step Inn 2025
PREFERRED QUALIFICATIONS
This role requires you to be in our Austin, TX office Tuesday-Thursday. This is NOT a remote internship opportunity.
Currently enrolled in an accredited College or University
Previous experience preferred (school, internship, or professional)
Creative thinker and problem solver
Excellent verbal, written, and interpersonal communication skills
Must have own laptop to bring to the office
Microsoft Excel, Word, and Outlook skills
Acute sense of judgment, tact, and diplomacy
A strong sense of teamwork and ability to execute programs
Understanding and proficiency with Photoshop encouraged but not required
Preferred interest in music industry
Commit to a minimum of 15 hours or 3 days per week on a part-time basis
Able to lift 30 pounds
C3 Core Competencies
Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness
