Bilingual onsite Call Center Positions in Austin, TX (Spanish).Two plus years of Call Center experience needed. Must be available for any 8-hour shift from 7 am to 7 pm, Monday through Friday. Payrate $22.00 per hour. Must live within 30 miles from Austin, TX and able to work onsite each day at customer location.Must be bilingual with the ability to read, write and speak Spanish proficiently. This role provides unbiased assistance to Medicaid clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.Requires experience with Microsoft Office, Excel, and OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred. Prior Call Center experience required.Why should you choose Manpower?
Medical, dental, vision, 401k
Weekly pay with direct deposit
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