Delivery Consultant Help organisations unlock their potential through exceptional learning experiences If you're passionate about creating learning experiences that genuinely make a difference, this could be the role for you. As a Delivery Consultant, you'll work directly with customers to deliver exceptional learning experiences that help organisations achieve their strategic objectives, build lasting capability, and realise measurable value from their investment in Insights. Every workshop, coaching conversation and customer interaction is an opportunity to create impact and add value. You'll build trusted relationships with practitioners and senior leaders, strengthen confidence in the Insights portfolio, and help customers turn learning into meaningful action. This is a customer-facing delivery role first and foremost, allowing you to do what you do best: facilitate engaging learning experiences, inspire change, and help customers achieve measurable outcomes. Alongside delivery, you'll contribute to the ongoing evolution of our learning ecosystem by sharing insights, capturing feedback and helping shape future learning experiences. What you'll be doing Creating meaningful impact for customers Deliver engaging, relevant and impactful learning experiences that create real value for customers, facilitating both virtual and face-to-face sessions with confidence, gravitas and agility. Build credibility and trusted relationships with practitioners and senior leaders Help customers build capability, confidence and long-term success Ensure every engagement leaves customers clear on their next stage of development Deepening customer value You'll be naturally curious about your customers, taking time to understand their challenges, ambitions and opportunities. Build trusted relationships that strengthen long-term partnerships Identify opportunities to deepen impact beyond the immediate engagement Help customers understand the full value of the wider Insights portfolio Support practitioner development, confidence and product adoption Capture and qualify opportunities that support future customer growth Develop collaborative partnerships with our sales colleagues, providing feedback and debriefing opportunities following delivery sessions Shaping the future of learning at Insights Your experience in the room matters. You'll play a key role in helping us continuously improve how we deliver learning experiences. Deliver with agility and flexibility to ensure sessions deliver against outcomes and objectives Contribute to the improvement of learning materials and facilitation approaches Share practical facilitation insight and best practice with colleagues Capture customer and practitioner feedback, themes and learning observations Identify opportunities to improve future delivery and customer experience Collaborate across the business to strengthen learning experiences and customer outcomes Contribute to communities of practice and shared learning What you'll bring Customer-focused, with a genuine passion for creating meaningful outcomes Commercially curious, always looking for ways to deepen value and impact Professional and credible, able to build trust at every level Learning-oriented, continually reflecting, improving and sharing insight Collaborative, enjoying working across teams to achieve the best outcomes Confident in front of customers, bringing energy, presence and authenticity to every interaction 
