Description:We are seeking a dynamic customer-centric professional to join our Channel Partner Support team. The Channel Partner Support Specialist will be assisting in activities required to onboard and support distributors using our products and solutions. Work involves partnering with distributors, collecting distributor information, and support coordination with teams within the company including Finance & Billing, Underwriting & New Business, IT, Project Management and Operations. Essential Job Duties: Produce documentation and internal requests necessary to support distributors in our information systems Support new distributors and internal stakeholders with timely communications to ensure smooth implementations Work with urgency to address and resolve distributor implementation issues; become expert in the Agent Portal; manage client tickets Notify Channel Partner Support Team Manager and other stakeholders of issues; manage and organize distributor/channel partner escalations Become a reliable point of contact and advocate for distributors, providing energetic support to new distributors in the implementation phase and post go-live Display good customer service practices Project high degree of professionalism and confidence Help promote and maintain a positive company imageSkills & Qualifications: 2 years’ experience in professional, customer facing role Prior experience working in partner/client support or similar roles Computer literacy; proficiency in Microsoft Word, Excel, Outlook, and some data entry experienceAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
