Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging and friendly service.Lead and manage all aspects of the Guest Services and ensure all service standards are followed with friendly and engaging service.Handle guest concerns and react quickly, tracking and notifying internally to guarantee memorable moments for our guestsMaintain and teach LQA and Forbes Travel Guide standards with leaders and colleagues.Develop and maintains department communications such as internal bulletin boards and emails to ensure colleagues have knowledge of departmental events and resources.Ensure the team are knowledgeable and up to date on Austin offerings and able to communicate these effectively to our guests.Develop, maintain and manage relationships with outside vendors to ensure a quality product and service is recommended to our guests.Ensure satellite luggage storage handled properly with the cooperation of the Event Services Manager Assist the Rooms Division leadership with the management of valet operations and the relationship with the vendor to ensure a seamless arrival and departure experience for our guests Other job-related tasks as neededWhat is in it for you:Paid time offMedical, Dental and Vision Insurance, 401kComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21
