As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Quick SnapshotThe Inside Sales Account Executive (AE) is an inside sales position. While this is mostly a work from home / remote position, candidates need to live near a major city in the state of Texas . The work schedule is Mon-Fri 8am-5pm. This position is a combo hunter / farmer, meaning you will be responsible for new business as well as retention of existing accounts. Candidates should be well-versed in business to business (B2B) sales and willing to cold call and prospect for new business while managing a book of business.I. Job SummaryThe Account Executive is responsible for proactive maintenance and revenue growth of current WM customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file.II. Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform all essential duties confidently. Additional minor duties may be assigned as needed.
Increase account penetration with strategic product sales
Communicate proactively with all customers quarterly, to strengthen and expand relationships
Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
Update and renew customer service agreements
Resolve service escalations within the defined territory
Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
Communicate rates, fees and service strategies with conviction
Understand and use customer incentives and concessions within appropriate profit targets and level of authority
Establish and maintain a high level of customer satisfaction
Communicate and collaborate with the Inside Sales Manager to resolve customer issues
Align WM products and services with customer needs
Engage additional WM business opportunities - referring internally as appropriate
Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)
Propose customer solutions that are compliant with appropriate local, state and federal regulations
III. Supervisory ResponsibilitiesThis job requires no supervisory duties.IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job.A. Education and ExperienceEducation: High School Diploma or GED (accredited).Experience: Three years of relevant work experience in non-consumer based industry sales (in addition to education requirement).B. Certificates, Licenses, Registrations or Other RequirementsNone required.C. Other Knowledge, Skills or Abilities
Successful relationship building - external and internal
Confident and professional communications
Sound decision making
Strategic thinking
Computer hardware and software proficiency
Consistent goal and target attainment
Strong problem resolution
Complete product and service knowledge
Time management
Professional and ethical behavior
V. Work EnvironmentListed below are the key environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Normal setting for this job is: work from home setting and occasional visits to the office for team meetings.VI. BenefitsYou’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long-Term Disability. We have a great Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), vacation and sick time, and go back to school for free with the Your Tomorrow education benefit!If this sounds like the opportunity that you have been looking for, please click "Apply.”Equal Opportunity Employer: Minority/Female/Disability/Veteran
