Position Summary:The position will be responsible to support Enterprise File Storage System Operation Lead (EDM) and supervise a team of EDM technicians (Tier1). 
Technical lead/Supervisor will provide guideline and SOP for member to follow on their day to day jobs and will process escalated tickets until resolution. 
Technical Lead will provide the necessary training to the team based on their specialty.Technical Lead will report to management and customer as requested and guided processResponsibilities:Technical lead will act as a liaison among shift member, system engineers, and other stakeholders.Technical lead will be responsible for creating SOP, managing KPI to improve job performance, providing training to members, making the drill scenario and conducting the drill test/evaluation, providing technical support on the second level issues escalated by tier 1 staff, contacting HQ EDM team to get the 3rd level support, analyzing user requirements and providing the feedback.Technical lead will be involved in improving the policy and procedure, helping and guiding any technical questions and issues from shift member.Technical lead support Manager with MBO definition and evaluation for team members, participate in management meetings, and provide reports as needed.
