Austin Habitat for Humanity ReStore is a discount home improvement store and donation center. With locations in the Austin and San Marcos area, the ReStore is committed to increasing the community’s access to affordable building materials, diverting valuable, reusable items from the landfill and supporting AHFH housing programs in the five counties we serve. Join our service-oriented team to help build a better Austin! AHFH MISSION Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope. VISION A world where everyone has a decent place to live. OUR CORE VALUES Forward Thinking Collaborative Service Oriented FUNCTIONS OF THE JOB:Provides excellent customer service as a first point of contact of retail customers and maintainsthe sales floor to ensure an enjoyable shopping experience. Partners with team members in afast-paced environment to expedite merchandise for sale, and display on sales floor. With a constant focus on the visual representation of the store ensuring the retail floor is presentable and effectively merchandised. AGENCY EXPECTATION OF EMPLOYEE Adheres to Agency Policy and Procedures Performs assigned duties and takes initiative to always stay busy Communicates regularly with supervisor about workload and organizational issues Demonstrates flexible and efficient time management and ability to prioritize work load Consistently reports to work on time prepared to perform duties of position Meets Organizational productivity standards and timelines ESSENTIAL DUTIES AND RESPONSIBILITIES Personally provides customers with knowledgeable, courteous and prompt service at all times Assists customers with complaint issues. Knows the layout of the ReStore and able to answer customer questions and lead them to merchandise requested. Is knowledgeable of the RE-store point of sale system and capable of classifying items in register at time of purchase. Follows RE-store procedures when dealing with credit cards, and cash. Understands the RE-stores pricing system and effectively handles various pricing conflicts. Closely follows RE-store price changes. Is familiar with the RE-store return, exchange, and credit procedures. Performs miscellaneous clerical duties when needed. Screens all incoming phone calls and voice mail. Is responsible for data entry of donated goods receipts. Creates signage for store product. Is responsible for re-stocking sales counter merchandise. Is responsible for composing and delivering the weekly office supplies order. Participates in annual inventory. Participates in periodic inventory of PM product. Assists in maintaining the cleanliness of the cash area. Provides volunteers with meaningful volunteer experience. Assists other staff members when needed. Able to work a flexible schedule in support of store hours. Maintain a professional appearance (in uniform). Perform store upkeep duties as needed: sweeping, mopping, vacuuming, wiping shelves, restrooms, and dusting. Occasionally assisting donors and customers: greet, receive, and provide donation receipt. Communicates our mission and values effectively Performs other duties as directed Adheres to ReStore protocol for handling sold items that are not immediately picked up at at time of purchase by completing the “sold” forms and can fully explain the ReStore “hold and pickup” policies and guidelines Responsible for maintaining the paperwork associated with the CSR program including the Sign in/sign out and reporting forms QUALIFICATIONS
Experience in cash handling
Able to provide exceptional customer service
Able to handle customer complaints in a professional manner
Bilingual / Spanish and English preferred
Able to work in fast paced environment
Ability to stand for long periods of time
Experience with retail merchandising
Must be able to lift 25lbs frequently
Communicate effectively both written and verbal
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized form.
Ability to work independently with little supervision
AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required. WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to prevailing weather conditions. The noise level in the work environment is typically moderate. Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to thepolicy of equal employment opportunity in recruitment, hiring, career advancement, and allother employment practices. Powered by JazzHR
