Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceHelp the Royal Service Manager to lead and manage all aspects of the Royal Service department and ensure all service standards are followedEnsure updating and the maintenance of the hotel’s telephone system is completedCommunicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfactionCheck and approve monthly telephone statementsHave a complete knowledge of the hotel’s emergency proceduresHandle Guest concerns and react quickly, logging and notifying proper areasEstablish and maintain an effective communication process with all departments, in particular with Front Desk, Housekeeping and EngineeringConduct regularly scheduled departmental meeting in Manager's absenceBalance operational, administrative and Colleague needsFollow all safety policiesOther duties as assignedWhat is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
