Key Responsibilities
Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.
Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
Attend AMAT classes in designated product line and external classes for third-party software.
Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
Functional Knowledge
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Business Expertise
Understands key business drivers; uses this understanding to accomplish own work
Leadership
No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
Explains complex information to others in straightforward situations
QualificationsEducation:Bachelor's DegreeSkills:Certifications:Languages:Years of Experience:7 - 10 YearsWork Experience:Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Relocation Eligible:NoU.S. Salary Range:$64,000.00 - $88,000.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
