Acceptance Solutions Payer Interface team is looking for a highly motivated and skilled development Engineer and client integration expert to join our team. The ideal candidate will be responsible for developing, monitoring, troubleshooting, and maintaining the health of our systems. This role requires a proactive individual with excellent problem-solving skills and the ability to work in a fast-paced environment.Key Responsibilities:Feature development:Develop features and tools to automate routine tasks and client IntegrationsFix and address the production issues if any.Identify and address performance bottlenecks and optimize system performance.Work closely with development, QA, and operations teams to ensure smooth development and deployment of new features and updates.Communicate effectively with stakeholders to provide updates on system status and incidents.Provide technical support and guidance to other team members.Client Integration:Serve as the primary technical contact for clients during the integration process.Coordinate with clients to understand their technical requirements and ensure seamless integration with our systems.Develop and maintain integration documentation and guides for clients.Troubleshoot and resolve integration issues in a timely manner.Collaborate with the product and engineering teams to enhance integration processes and tools. Incident Management: Respond to and resolve production incidents promptly.Conduct root cause analysis for critical issues and implement corrective actions.Document incident reports and resolution steps.Diagnose and troubleshoot production issues, including application errors, server failures, and network problems.Use debugging tools and techniques to analyze logs and system behavior.Generative AI:Use Gen AI and big data to identify opportunities and work with partner teams to improve systems availability and automate/optimize operations.Stay updated with the latest advancements in GEN AI and machine learning technologies.Lead and guide the team in AI design, code and implement new algorithms to solve complex problemsThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Visa is not offering relocation assistance for this role.
