We are seeking a Technical Writer to join our Information Development team. Our technical writers create client-facing documents that help customers set up and use our products and services.Successful candidates will thrive in a fast-moving environment, while demonstrating flexibility, self-motivation, and a willingness to contribute to a dynamic team. Strong interpersonal and writing skills are required. In addition to these skills, you will be expected to develop an expertise with our authoring and publishing tools.Essential Duties and Responsibilities · Understand and adhere to department style and process guidelines. · Understand product development methodologies in an Agile environment. · Foster and maintain positive working relationships with other team members and key stakeholders. · Research and document new and updated features for products. · Improve existing documentation. · Attend project meetings, create schedules, and report progress on a regular basis · Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
